Terms and Conditions

Recently Updated: 07/21/2025

Welcome to Treasured Locs and Tips! Please read these Terms and Conditions carefully before using our website, products, or services. By accessing or using our website (www.treasuredlocsandtipsmedical.com), you agree to be bound by the terms outlined below.

1. Overview

Treasured Locs and Tips (“we,” “our,” or “us”) offers custom wig design, cranial prosthesis services, protective hair units, trichology support, and educational resources. These Terms and Conditions apply to all visitors, users, clients, and others who access or use the website or purchase our services.

2. Eligibility

By using our services, you represent that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

3. Services Offered

We offer the following services:

  • Custom Cranial Prostheses (Medical Wigs)

  • Hair Loss Consultations and Trichology Support

  • Protective Styling Units (Microloc, Braided, and Lace Wigs)

  • Insurance Documentation Assistance

  • Wig Installations, Alterations, and Maintenance

  • Educational Workshops and Classes (Virtual and In-Person)

4. Booking and Appointments

  • All appointments must be booked via our website or by contacting us directly.

  • A deposit may be required to secure your appointment.

  • Missed appointments or cancellations made with less than 24 hours’ notice may result in a cancellation fee.

5. Custom Orders and Deposits

  • A 50% non-refundable deposit is required to begin production of any custom unit.

  • Custom orders typically require 2–4 weeks for completion.

  • The remaining balance is due prior to shipment or final fitting.

  • All sales are final for custom units due to hygiene and customization.

6. Refunds and Returns

  • Due to the nature of our products (custom wigs and medical prostheses), we do not accept returns or offer refunds unless the product is damaged upon delivery.

  • If you receive a damaged item, please contact us within 48 hours of receipt with photo documentation.

7. Insurance Reimbursement

  • We can provide clients with a superbill or documentation for insurance reimbursement.

  • It is the client’s responsibility to verify coverage with their insurance provider.

  • We are not responsible for any denial of claims.

8. Educational Content and Online Training

  • Access to digital products or educational courses is granted only after full payment.

  • Materials are copyrighted and may not be shared, reproduced, or resold without permission.

  • No refunds are given for digital or downloadable materials.

9. Intellectual Property

All content on this website—including text, logos, graphics, images, and video content—is the property of Treasured Locs and Tips and is protected by copyright and trademark laws. You may not reproduce or reuse any materials without express written permission.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.

11. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our services or products, including but not limited to allergic reactions, dissatisfaction with styling, or insurance denials.

12. Modifications

We reserve the right to update or change these Terms and Conditions at any time. Continued use of the site after changes are made constitutes your acceptance of the revised terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact:
📧 Email: ntrahan@treasuredlandt.com
📞 Phone: 800-773-8971
🌐 Website: www.treasuredlocsandtipsmedical.com